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FAQs:

	LashBack Toolbar Isn't Working and/or Filtering No Longer Works Outlook 2000 - Custom Form Could Not Be Opened Error Spam Not Being Moved to Spam Folder Outlook Express Closes when I click LashBack How do I Delete All the Email in my Spam Folder My LashBack Toolbar Doesn't Appear in Outlook SafeList an Entire Domain LashBack Toolbar Not Appearing in Outlook Express

LashBack Toolbar Isn't Working and/or Filtering No Longer Works The LashBack toolbar doesn’t work any more OR LashBack doesn’t seem to be filtering messages anymore. It used to work. What can I do?
	On rare occasion, the LashBack plug-in for Outlook may become disabled and not function properly. To resolve this, you can delete the toolbar and restart Outlook. The steps for this are outlined below: 1) Right-Click on the LashBack toolbar and click Customize from the menu that comes up 2) From the customize dialog, select the LashBack toolbar entry and click Delete. 3) Click OK when prompted whether to delete the LashBack toolbar 4) Close and re-open Outlook. The LashBack toolbar should re-appear and be fully functional.
Outlook 2000 - Custom Form Could Not Be Opened Error I am using Outlook 2000 and sometimes I get a message stating “The custom form could not be opened. Outlook will use an Outlook form instead”. What does this mean?
	This is a known issue with Outlook 2000 and plug-ins. Install Office 2000 service pack 3, and this should resolve the issue. This service pack can be found at http://www.microsoft.com.
Spam Not Being Moved to Spam Folder LashBack is marking incoming email with [LashBack] but isn’t moving them to the Spam Folder. What can I do to fix this?
	LashBack marks the subject of all emails it identifies as spam with the word [LashBack]. It then has an Outlook Express rule which is responsible for moving messages to the Spam Folder. If Outlook Express is not moving the email to the spam folder, you will need to configure a new mail rule in Outlook Express as follows: 1) Access the message rules from Outlook Express by selecting Tools >> Message Rules >> Mail from the Outlook Express main menu bar. This will bring up the Message Rules Dialog. 2)In the Message Rules Dialog, if you already have a rule called LashBack, highlight this rule and click the Remove button. 3) Create a new rule by clicking the New button. This will bring up the New Rule dialog. 4) In the Select Conditions for your rule selection area, select "Where the Subject line contains specific words" 5) In the Rule Description text area, click "contains specific words". This should bring up the Type Specific Words dialog. 6) In the Type Specific Words dialog, type [LashBack] and click Add. Then Click OK, which will take you back to the New rule setup dialog. 7) From the New Rule setup dialog, in the "Select the Actions for your Rule", select "Move it to the specified folder" 8) In the Rule Description text area, click "specific" folder. This should bring up the Move to folder dialog. Select the Spam folder and click OK. 9) Enter a name for the rule in the "Name of the Rule" text box. This name can be anything you'd like, but LashBack is the suggested name. 10) Confirm your rule is set up properly. The Rule Description should read as follows: "Apply this rule after the message arrives Where the Subject line contains '[LashBack]' Move it to the Spam folder" 11) Click OK. You now have a new mail rule that should automatically move items to the Spam Folder as they arrive.
Outlook Express Closes when I click LashBack Outlook Express closes when I click the LashBack button OR Outlook Express prompts for a folder when I click the LashBack button. What's wrong?
	When you click the LashBack button, LashBack is trying to move the selected message(s) to your Spam folder. If you do not have a spam folder, this may cause problems with LashBack. Follow these steps to confirm that you have a Spam folder and create a new one if you do not. Confirm you have a Spam Folder: 1)From the Outlook Express main menu, select View >> Go to Folder. This should bring up the Go to Folder dialog which lists all folders in Outlook Express. 2) Expand the Local Folders entry by clicking the + sign to the left of the folder (a - sign will appear if it already expanded) 3) Beneath the Local Folders entry, you should see a folder called Spam. This folder should be on the same level as Inbox and Outbox (not a sub folder of another folder). If you do not see a Spam folder here, see Create a new Spam Folder for assistance. Create a new Spam Folder: 1) From the Outlook Express main menu, select File >> Folder >> New. This should bring up the Create Folder dialog. 2) In the Folder Name text box, type the word Spam 3) In the "Select the folder in which to create the new folder" area, select the entry named Local Folders by clicking it. 4) Click OK. You should now have a new spam folder and the LashBack button should now properly move items here when you click LashBack.
How do I Delete All the Email in my Spam Folder My Spam folder is filled with old email. How do I delete it all?
	If you'd like to delete all the messages in your spam folder, do not delete the folder itself. Instead, simply navigate to your spam folde and highlight a message there. Then hit CTRL + A on your keyboard (hold down your CTRL key and press the letter A). This should select all the messages in the folder. Then, simply click the Delete key on your keyboard. This will delete all the items in your spam folder.

My LashBack Toolbar Doesn't Appear in Outlook

My LashBack toolbar isn't showing in Outlook. What is wrong?

If Outlook was shut down improperly or the LashBack toolbar failed to load properly, Outlook may have disabled the LashBack toolbar. Follow these steps for checking whether LashBack was disabled by Outlook and re-enabling it:

Checking to see if the toolbar has been disabled:
1) Open Outlook
2) From the main menu, select Help >> About Micorosoft Outlook. This will bring up the About Microsoft Outlook dialog.
3) Click the button named Disabled Items. This will bring up the Disabled Items dialog.
4) If you see an entry in this list called LashBack for Outlook, Outlook has disabled the toolbar. Follow the steps below to re-enable the toolbar.

Enabling the toolbar:
1) From the disabled items dialog, highlight LashBack for Outlook.
2) Click the Enable button.
3) Close and restart outlook.

Your LashBack toolbar should now be enabled and should appear in Outlook.

SafeList an Entire Domain

I always want to trust email from a specific email domain (for example, @yahoo.com). Can I add an entire domain to my SafeList?

In version 2.14 an higher of LashBack, you can add an entire domain to your SafeList. Follow these steps to add a domain to your SafeList:
1) Open the LashBack Control Panel by double-clicking on the LashBack icon in your task bar (lower right hand corner of your screen - next to your system clock). This will open the LashBack Control Panel
2) From the LashBack Control Panel, click the SafeList button. This will take you to the SafeList screen.
3) Click the Add button, which will bring up the Edit dialog.
4) In the enter email address text box, enter the domain you wish to add to your SafeList. For example, enter @yahoo.com if you would like to accept email from anyone what has a yahoo.com email address.
5) Click OK

You have now added the entire email domain to your SafeList and all emails from this domain will be safely delivered to your inbox.

LashBack Toolbar Not Appearing in Outlook Express

LashBack appears to be filtering spam properly, but I don't see the LashBack toolbar in Outlook Express. What's wrong?

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